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Introduction

1.1 This the privacy policy of the Spiritual Owl Group.  We at the Spiritual Owl Group, website spiritualowlgroup.co.uk are committed to safeguarding the privacy of our visitors and website user.

1.2 This policy applies in circumstances where we determine the purposes and means of the processing of our website users personal data.

1.3 By using our website you are agreeing to this policy, and you consent to our use of cookies in accordance with the terms of this policy.

Credit

2.1 This document was created using a template from SEQ Legal (https://seqlegal.com).

How we use your personal data

3.1 We may process data about your use of our website using Google Analytics.  The usage data may include your IP address, geographical location, browser type and version, operating system, referral source, length of visit, page views and website navigation paths, as well as information about the timing, frequency and pattern of your service use. This usage data is processed for the purposes of analysing the use of the website and services for monitoring and improving our website.

3.2 We may process information that you provide to us for the purpose of subscribing to our email notifications and newsletters using Mailchimp. The notification data may be processed for the purposes of sending you the relevant notifications and newsletters. The legal basis for this processing is because you accepted it when you signed up for our emails. If you no longer want to access our emails then you can unsubscribe using the link at the bottom of our email, or emailing us at sarah@spiritualowlgroup.co.uk with your email address and we will unsubscribe you.

3.3 We may process information contained in or relating to any communication that you send to us via contact forms and email. The correspondence data may include the communication content and metadata associated with the communication. Our website will generate the metadata associated with communications made using the website contact forms and may be processed for the purposes of communicating with you and record-keeping. The legal basis for this processing is for the proper administration of our website and business and communications with the website users.

3.4 We may use your personal data to provide you with your products or services after you make a purchase from us.  This is through WooCommerce, LearnPress and Paid Membership Pro.  This is so we can send you your goods or services and to take payment using Stripe, Square or Paypal.

Providing your personal data to others

4.1 In addition to the specific purposes for which we may process your personal data set out in Section 3, we may also process any of your personal data where necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another person. We may also disclose your personal data where such disclosure is necessary for the establishment, exercise or defense of legal claims, whether in court proceedings or in an administrative or out-of-court procedure.

International transfers of your personal data

5.1 You acknowledge that personal data that you submit for public visibility through our website or services may be available, via the internet, around the world. We cannot prevent the use (or misuse) of such personal data by others.  We will not share your private personal date with anyone without your consent.

Retaining and deleting personal data

6.1 This Section 6 sets out our data retention policies and procedure, which are designed to help ensure that we comply with our legal obligations in relation to the retention and deletion of personal data.

6.2 Personal data that we process for any purpose or purposes shall not be kept for longer than is necessary for that purpose or those purposes.

6.3 We will retain your personal data as follows:

(a) Only for as long as you remain on our email list, or your comments remain on our website in cases where you have left any personal information on your comments. All information will be removed when you unsubscribe from our email list.

6.4 Notwithstanding the other provisions of this Section 6, we may retain your personal data where such retention is necessary for compliance with a legal obligation to which we are subject, or in order to protect your vital interests or the vital interests of another natural person.

Amendments

7.1 We may update this policy from time to time by publishing a new version on our website.

7.2 You should check this page occasionally to ensure you are happy with any changes to this policy.

7.3 We may notify you of changes to this policy by email.

Your rights

8.1 You may instruct us to provide you with any personal information we hold about you;

8.2 We may withhold personal information that you request to the extent permitted by law.

8.3 You may instruct us at any time not to process your personal information for marketing purposes.

8.4 In practice, you will usually either expressly agree in advance to our use of your personal information for marketing purposes, or we will provide you with an opportunity to opt out of the use of your personal information for marketing purposes.

Cookies Policy

About cookies

9.1 A cookie is a file containing an identifier (a string of letters and numbers) that is sent by a web server to a web browser and is stored by the browser. The identifier is then sent back to the server each time the browser requests a page from the server.

9.2 Cookies may be either “persistent” cookies or “session” cookies: a persistent cookie will be stored by a web browser and will remain valid until its set expiry date, unless deleted by the user before the expiry date; a session cookie, on the other hand, will expire at the end of the user session, when the web browser is closed.

9.3 Cookies do not typically contain any information that personally identifies a user, but personal information that we store about you may be linked to the information stored in and obtained from cookies.

Cookies that we use

10.1 We use cookies for the following purposes:

(a) authentication – we use cookies to identify you when you visit our website and as you navigate our website.

(b) analysis – we use cookies to help us to analyse the use and performance of our website and services

Cookies used by our service providers

11.1 Our service providers use cookies and those cookies may be stored on your computer when you visit our website.

11.2 We use Google Analytics to analyse the use of our website. Google Analytics gathers information about website use by means of cookies. The information gathered relating to our website is used to create reports about the use of our website. Google’s privacy policy is available at: https://www.google.com/policies/privacy/

11.3 Other Cookies that may be used with our payment methods PayPal, Square and Stripe and are needed to process payment. You can find the privacy policy of these websites at the following.

(a) https://www.paypal.com/uk/webapps/mpp/ua/privacy-full

(b) https://squareup.com/gb/en/legal/general/privacy

(c) https://stripe.com/gb/privacy

Managing cookies

12.1 Most browsers allow you to refuse to accept cookies and to delete cookies. The methods for doing so vary from browser to browser, and from version to version. You can however obtain up-to-date information about blocking and deleting cookies via these links:

(a) https://support.google.com/chrome/answer/95647?hl=en (Chrome);

(b) https://support.mozilla.org/en-US/kb/enable-and-disable-cookies-website-preferences (Firefox);

(c) http://www.opera.com/help/tutorials/security/cookies/ (Opera);

(d) https://support.microsoft.com/en-gb/help/17442/windows-internet-explorer-delete-manage-cookies (Internet Explorer);

(e) https://support.apple.com/kb/PH21411 (Safari); and

(f) https://privacy.microsoft.com/en-us/windows-10-microsoft-edge-and-privacy (Edge).

12.2 Blocking all cookies will have a negative impact upon the usability of many websites.

12.3 If you block cookies, you will not be able to use all the features on our website.

Our Details

13.1 This website is owned and operated by Sarah Tilsley.

13.2 We are registered in England and Wales.

13.3 Our principal place of business is at Staffordshire in the United Kingdom.

13.4 You can contact us:

(a) using our website contact form;

(b) by email, using sarah@spiritualowlgroup.co.uk

Please also see our Terms and Conditions and Disclaimer.

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